Terms & Conditions
Above Surface LTD (09862219) trading as Flashprice, based in Manchester, England, owns and operates this website (www.flashprice.co.uk). This document governs your relationship with www.flashprice.co.uk. Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using www.flashprice.co.uk, you are agreeing to all of the terms of service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the terms of service.
Access to www.flashprice.co.uk is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website for testing or development.
THIRD PARTY WEBSITES
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence and www.flashprice.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to you use of this website or to your downloading of any material posted on it, or on any website linked to it.
INTELLECTUAL PROPERTY, SOFTWARE & CONTENT
The intellectual property rights in all software and content (including photographic images) made available to you on or through this website remains the property of www.flashprice.co.uk or its licencors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.flashprice.co.uk and it's licencors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
TERMS OF SALE
By placing an order you are offering to purchase a product/products on www.flashprice.co.uk and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.flashprice.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.flashprice.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.flashprice.co.uk or may in some cases be a third party. Where a contract is made with a third party, www.flashprice.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
When returning items from within a bundle deal, customers must return any 'free' items from within a bundle for a refund or will be charged the full price for the item. Top & bottoms within a tracksuit/twin set cannot be returned singularly for exchange. A tracksuit/twin set is a single unit and top & bottom sizes cannot be mixed and matched. If single items within a tracksuit/twin set are returned for exchange we will be unable to process the exchange and your item will be returned in it's original size or you will be instructed to return the remaining item for a full exchange.
(A) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
(B) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘total cost’.
Additional items cannot be added to an existing order at a later date. If your order has already been placed and you wish to add extra items to your order, you must request to cancel the original order (providing it has not yet been shipped) and a new order with any additional items will need to be placed or alternatively, you will need to place another order alongside your original order and will need to pay any additional shipping costs incurred.
Occasionally, errors may occur which enable customers to order an out of stock item. Any orders highlighted as containing an out of stock item will automatically receive a refund on the unavailable item. If the out of stock item is included within a bundle, the full order may be refunded.
When returning items from within a bundle deal, customers must return any 'free' items from within a bundle for a refund or will be charged the full price for the item.
(C) Discount codes
Discount codes cannot be used in conjunction with any bundle deals at checkout. You have the option to use a discount code, however you must select to use a discount code instead of purchasing multiple items within the discounted bundle deal as advertised.
(D) Bundle/special deals*
Bundle/special deals (as advertised on site) must be added to the basket and purchased together - customers cannot purchase a single item and request the remaining items from a deal to be added to an order or shipped separately at a later date. It is the responsibility of customers to add all items from a bundle/special deal to the basket together at the time of purchase. Flashprice is not liable for any items not added to the order by the customer and will not send any additional deal items separately. If customers do not add all of the specified or correct deal items to the order at purchase, the customer has the right to return an incomplete bundle for refund. Customers can then reorder the complete bundle/special deal. Bundle deals need to be returned in full for a refund or the customer will be charged full price for any remaining items.
*A bundle or special deal is any offer on site which combines 1 or more items together at a special price. For example: a 3 for £20 T Shirt offer or a tracksuit with free T Shirt offer. Offers may vary and the above clause applies to all incidences.
Customers cannot return part of a bundle deal for a refund whilst keeping remaining bundle deal items at the discounted bundle deal price. The special price is applicable only to complete bundle deals, therefore the full bundle must either be returned for a refund or we reserve the right to charge any remaining items that are not returned at full price. In the instance that the sum of the remaining items exceeds the price paid within the bundle, we reserve the right to recoup any losses from the total refund amount. Bundle items that cannot be returned in their original state due to being worn will not be accepted if returned. Please consider whether you are able to return the full bundle before paying for your return. If you are unsure which items constitute the bundle deal, please email us on email@example.com, we will be able to advise how much refund you would receive for returning part of a bundle deal.
For exchanges, customers only need to return the items within the bundle that they wish to exchange. Please do not send the full bundle unless you are wanting to exchange all items within the bundle deal.
(E) Shipping details
In order to protect customers from fraudulent online activity, shipping addresses cannot be changed after an order has been placed. If a customer requires a change of shipping address, the order must be cancelled and placed again using the correct shipping address. Customers must contact us as soon as possible; order cancellations are subject to confirmation and we cannot guarantee orders will be cancelled unless our customer service team have been notified well in advance of the order being shipped. Our customer service team will confirm via email once your order has been cancelled. Orders that have already been shipped cannot be amended.
(F) Customer return costs
Customers are responsible for the cost of returning any items for exchange/refund unless otherwise agreed by us. We endeavour to deliver orders correctly, however occasionally orders may be incorrect or items faulty. In such instances, we will provide a prepaid returns label which covers the cost of returning goods to us and will make suitable arrangements to resolve the issue. Customers must contact us as soon as an incorrect/faulty order has been identified, in order to receive a prepaid returns label. If customers arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we will not be liable to cover any costs incurred.
(G) Items damaged by customers
Please take care when trying on items as we we are unable to process exchanges/refunds on items that have been marked or show signs of wear from any of the following: perfumes/aftershaves, makeup, fake tan, lotions, smoke, food, chemicals or body odours.
Flashprice is not liable for any items damaged by customers. Our warehouse team will thoroughly check all returned items - if items that are damaged while in the hands of the customer are returned, we reserve the right to refuse a refund. The customer service team will contact customers immediately upon processing damaged returns stating that the item is not in it's original condition and cannot be refunded. There will be a 30 day period whereby we will hold the goods at our warehouse so that customers can arrange redelivery of the returned damaged items (at the customers cost). If customers do not wish to pay to have the item shipped back out, the damaged goods will be destroyed. Alternatively, if customers do not respond to our customer service team regarding the damaged goods within the 30 day period, the goods will be destroyed and no refund/exchange will be processed.
(H) Missing items
Every order is shipped with a paper invoice and in order to investigate claims of missing items within orders, an image of the paper invoice needs to be provided. If an item is missing, please contact us immediately, providing a copy of your paper invoice.
(I) Missing orders
If your order is lost, please report the missing order via email as soon as you are aware and within 28 days of placing your order. Our customer service team will open an investigation with Royal Mail, however we are only able to investigate missing orders within 28 days of the order being placed. Anything outside of this window cannot be investigated, therefore it is up to the customer to contact us within the correct timeframe. All deliveries to the UK will arrive within 5 working days and all orders to Ireland will arrive within 10 working days, if your order has not arrived within this window please notify us at this point. Please be aware that it may take up to 14 days to receive feedback from Royal Mail's investigation. During the period in which we await Royal Mail's feedback, we will not be in a position to refund or redeliver goods. You will receive confirmation via email once the investigation has been completed, next steps will provided at this point.
(J) Damaged parcel packaging
In the event that your parcel arrives with damaged outer packaging, please retain the packaging and provide an image of the damage to our customer service team, who will then be able to investigate the claim with Royal Mail.
(K) International returns
We offer refunds on international orders, however we do not offer exchanges. Please return any items for a refund only. International customers have the option to place a new order once a refund has been processed.
(L) Changes to orders
We are unable to make amendments to orders once placed. This includes changing sizes, colours, products, adding additional items to your order etc. Please check your order details are correct before placing an order as we will be unable to make amendments. We may be able to cancel your order so that you can place your order again with the amended details, however this is subject to the stage your order is at & whether the order has left our warehouse.
(M) Items arriving with manufacturer faults
While quality control checks are carried out at the manufacturing process, some items may slip through the net. If your item arrives with a manufacturing fault, please contact us as soon as you receive your goods, please provide photo evidence. Once photographic evidence has been received, we will provide a prepaid returns label for you to return the item back to us, free of charge. Once the item has been received, we can exchange for a new item or provide a refund. If customers arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we will not be liable to cover any costs incurred.
(N) Deal of the day Items
Only one deal of the day sale item per order per customer due to limited stock levels. Special offer price limited to the sale item only & will be removed from site when out of stock.
(O) Orders over £200
Orders over £200 may be subject to additional security checks prior to shipment.
(P) CUSTOMS & VAT CHARGES – IRELAND
Customs clearance charges and VAT fees may be payable (depending on parcel contents value) on items/goods shipped to Ireland. Customers will need to pay clearance fees to release the goods.
Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
Goods sent to Ireland with a value over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee.
Goods over €150 may attract VAT, customs duties and a clearance/handling fee.
Please find further info here:
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Slice It.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
(P) Failed Payment
In the event that your payment fails, it is likely due to a 'zip/postcode error' caused by using incorrect billing details at checkout. You will not be charged for failed payments and will need to attempt again using the correct billing details. Your payment may show as pending on your bank account, this is due to your bank temporarily holding the funds as a potential transaction, your bank will release the funds within a short window.
Please ensure your billing details are correct at checkout or your order will not go through and you will keep receiving the same error message. Your billing details are the address where the card you are using is registered to. You can select a different shipping address for the delivery of goods, however the billing details must match your card. If unsure on the correct billing details, please contact your bank.
DISCLAIMER OF LIABILITY
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, www.flashprice.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or third party sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.flashprice.co.uk's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
OWNERSHIP OF TRADE MARKS, AND THIRD PARTY COPYRIGHT
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with www.flashprice.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.flashprice.co.uk.
You agree to indemnify, defend and hold harmless www.flashprice.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the terms of service.
www.flashprice.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.
If any part of the terms of service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms of service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by contacting our customer service team at firstname.lastname@example.org.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.flashprice.co.uk. Any waiver of any provision of the terms of service will be effective only if in writing and signed by a director of www.flashprice.co.uk.
You have the right to cancel items ordered from www.flashprice.co.uk within 30 days from delivery and receive a refund. However:
To cancel items ordered you must notify us by letter or email within 30 days of delivery. You have a statutory duty to take reasonable care of the goods while they are in your possession and we will pursue our right of action against customers who breach this duty. We ask that any items are returned unused, with their original and unopened packaging.
We will assume you have accepted the goods 30 days after they have been delivered unless you tell us about any complaints within that period. If you, your agents, employees or licensees have opened, used or defaced the goods, we will count this as accepting the goods.
We are not liable for, will not refund and cannot accept any responsibility for any of the following:
- a) Any goods which have been repaired, defaced or altered
- c) Any goods which, in our opinion, have been subject to any accident or to damage or which have been improperly stored, maintained or used.
- d) Any direct loss or damage except the liabilities we have already mentioned.
- e) Is not in a re-sellable condition.
Refunds will not be processed until goods have been received back in stock. Customers must pay for returns unless otherwise agreed with Flashprice. We do not accept face to face returns at our warehouse, all returns must be sent via the post.
Refunds will be paid back to the original payment method only. We are unable to refund to any other account/card.
In order to replace a faulty item, customers must first provide photographic evidence of any faults to the customer service team.
We accept refunds/exchanges on unworn underwear
Underwear purchased as part of a bundle deal cannot be kept if the other items within the bundle deal have been returned for a refund. If you have worn the underwear and wish to return other items in the bundle, the full cost of the boxers (£9.99 as sold on the website) will be deducted from the refund amount.
Amendments to terms made February 2021